How Your Compensation Plan Benefits Your Collision Repair Shop
To convince talented workers to choose your collision repair center over others in a competitive environment, you have to offer the right incentives to show that your company is the best place for th…
What to Look for in Auto Body Shop Production Management Software
Collision repair shops need specialized software to run a smooth and profitable repair center. Because your business incorporates both customer support and technical labor, it needs production manage…
Why a Connected Workflow is Important in Collision Repair
Collision repair has come a long way from the days of simple tools and manual labor. Today, it's a highly technical process that depends on advanced equipment and digital solutions to increase speed…
Understanding the Estimator’s Role in Building Customer Retention
Keeping customers returning time and again is key to running a successful auto body shop. When clients trust your service, they not only return for any future needs, but they also tell others about t…
The Evolution of Customer Expectations in Collision Repair
Technology has changed how customers interact with stores and services. The more speed, convenience, and ease you can build into every phase of customer interaction, the more pleasant they'll find th…
How to Create a Seamless Front Office Experience in Your Collision Repair Center
Your front office shapes how customers feel about visiting your business. Even if you have fast repairs, a pristine workshop, and high-quality mechanics, a disorganized or frustrating experience at t…
How Visual Production Tools Can Help You Improve Communication Between Front Desk and Technicians
Consistency is the key to customer satisfaction. When customers arrange a service at the front desk of an auto body shop, they are relying on follow through from the shop technicians. The challenge i…
How to Leverage Customer Feedback to Increase Your Collision Repair Shop's Success
A critical aspect of business planning for collision repair shops is leveraging customer feedback. Customer feedback provides valuable insights into customer satisfaction, improves products and servi…
Navigating Change: How to Adjust Your Collision Repair Business Plan During Market Shifts
Market fluctuations impact every industry, and collision repair is no exception. These shifts affect more than just supply chains and vehicle repair timelines—they also influence consumer spending ha…
How to Align Your Team with Your Collision Repair Shop's Business Plan
A business plan is more than a formality for lenders—it’s the blueprint for everything your shop is working to achieve. It turns your goals, dreams, and strategy into a tangible path forward. But her…
Avoiding Common Pitfalls: What Not to Do in Your Collision Repair Business Planning
Every business needs a strong business plan. Whether you're looking to expand your business or build more customer retention at your collision shop, a business plan should outline your goals, a high-…
Charting a Clear Path: How to Build a Roadmap for Sustainable Growth in Your Collision Repair Business
For collision repair businesses, it's not enough to stay busy. Smart growth is a critical feature for shop owners and managers who don't want to find themselves stuck in the reactive cycle of putting…
5 Key Metrics Collision Repair Shops Should Track for Success
Running a collision repair shop requires a strategic approach encompassing several key metrics. From customer satisfaction to employee productivity, understanding and tracking core metrics can help d…
How to Reduce Estimate Changes and Increase Satisfaction in Collision Repair
Estimate changes in collision repair can significantly impact a shop's bottom line, leading to unexpected costs and customer dissatisfaction. However, there are effective strategies to reduce revisio…
How to Handle Estimate Changes: Managing Customer Expectations
Estimate changes are common in the auto body industry. However, if not handled correctly, these common occurrences can cause your customers to lose trust in your company. Auto body shops can be…
